Return / Refund Policy

Reptile Mart Inc. Return Policy

You may return your UNOPENED merchandise within 30 days for a refund or exchange. Items that are undamaged or non-defective after being assessed will have a 15% re-stocking fee charged on your behalf unless it was a error on our part. If you take an exchange or a gift certificate for your refund, the re-stocking fee will not apply.

The Buyer will pay all shipping costs on item returns.
All warranties are handled by the manufacturers.

If you need a copy of your invoice, email sales@reptilemart.ca and we will email you a copy. All returns of non-defective merchandise must be within 30 days and must be UNOPENED and not used. Please email sales@reptilemart.ca before you send your product back. Reptile Mart Inc. will not be responsible for damaged or lost returns, so please contact us before you send the product back. Please do not send back used products. It takes approximately 3 - 4 business days to process/inspect returns from the time we receive them, Reptile Mart Inc. reserves the right to pay refunds by cheque or gift certificate.
If an item was damaged in shipping, you must notify Reptile Mart Inc. immediately. You must retain the damaged item, and the original shipping container, as well as packing materials, until a file has been claimed with shipping company. Retain the item and packaging for 14 days from the day you notify Reptile Mart Inc. of the damage, the carrier may send someone to inspect the damage.

If an item is returned due to an incorrect address, a fee of $15 will be charged to you before your package is re-released to you. If the returned item to Reptile Mart Inc. is due to an error on our end, it will be re-released to you immediately with no additional fees.